At Withinblack, we want you to be completely satisfied with your purchase. If you are not fully satisfied, please review our returns and exchanges policy below for details on how to proceed. By completing a purchase with us, you acknowledge and agree to the terms outlined in this policy. This policy is subject to change without notice. We reserve the right to amend this policy at any time. Any changes to our Returns and Exchanges Policy will be posted on this page.
1. Return Eligibility
To be eligible for a return, your item must meet the following conditions:
Condition: Item must be unused, unworn, unwashed, in its original packaging, and in the same condition that you received it, with all tags still attached. We reserve the right to refuse a return if the item does not meet these criteria.
Timeframe: Returns must be initiated within 30 days of the purchase date. After 30 days, we cannot offer a refund or exchange.
Proof of Purchase: A valid receipt or proof of purchase (e.g., order confirmation email, order number) is required to complete the return.
2. Non-Returnable Items
Certain items are not eligible for return for hygiene, safety, or customization reasons, including:
Sale Items: Items purchased on sale, clearance, or during promotional events are final and cannot be returned or exchanged.
Personalized Products: Custom or personalized items that have been made specifically for you are non-returnable.
Gift Cards: Gift cards are not eligible for return or refund.
Intimate or Hygienic Goods: (e.g., underwear, swimwear, earrings, beauty products) for health and hygiene reasons, once opened or used.
Digital Products: Downloadable software products, e-books, etc.
3. Returns Process
To initiate a return, please follow these steps:
Initiate Contact: Send an email to info@withinblack.com with your order number and the reason for your return.
If the item is damaged or defective upon arrival, please include clear images/videos documenting the damage.
If there is no damage, clearly state why you wish to return the item.
Await Approval: Please wait for our confirmation via email regarding your return request. This email will include approval and further instructions if your request is accepted. Please do not send items back without prior approval. Withinblack reserves the right to refuse any return that does not meet the eligibility requirements or comply with the return process outlined in this policy. Items returned without prior approval or outside the stated timeframe will not be accepted and may be returned to the customer at their expense.
Shipping: Once your return is approved, pack your item securely. You are responsible for sending the package with all shipping costs and applicable taxes/duties paid. We highly recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Responsibility for Return Shipment: The customer assumes all responsibility for the safe return of the item until it is officially received by Withinblack. We are not responsible for items lost or damaged during return transit. If the return shipment is lost or not delivered to us, a refund will not be issued.
Please ship your return to the following details:
Recipient Name: Hasan Enes Yamaç
Address: Ünalan Mah. Özlemler Sk. No: 43/5, 34700 Üsküdar, İstanbul, Türkiye
Contact: +90 538 923 61 46
Important Note on Shipping Costs & Deductions: All shipping costs (both original and return shipping) are non-refundable. If any additional costs (such as customs fees, duties, taxes, or other related expenses) are incurred by us due to the return shipment or if the original shipment had a shipping fee that was covered by us, these costs will be deducted from your refund amount.
Inspection and Refund: Once we receive and inspect the returned item, we will notify you via email regarding the status of your refund. Approved refunds will be processed to your original payment method within 7 business days of our receipt of the returned item. The timing of the refund appearing on your statement may vary depending on your bank or payment provider. In cases where the original payment method is unavailable or expired, we reserve the right to issue a refund in the form of store credit or a gift card.
4. Exchanges
If you need to exchange an item for a different size or color:
Availability: Please contact us at info@withinblack.com to confirm the availability of the desired item.
Shipping: You are responsible for shipping the original item back to us. Once received and inspected, we will ship the replacement item to you. Additional shipping fees for the replacement item may apply.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@withinblack.com within 12 hours of delivery.
Failure to report damage or defects within this timeframe may result in the rejection of your claim.
Please include clear images/videos documenting the damage in your email.
We will work with you to arrange a return, exchange, or refund, and will cover the return shipping costs for truly damaged or defective items once verified.
6. Governing Law and Dispute Resolution
This Returns and Exchanges Policy shall be governed by and construed in accordance with the laws of the Republic of Turkey, without regard to its conflict of law principles. Any dispute arising from or related to this policy shall be subject to the exclusive jurisdiction of the courts located in İstanbul, Turkey.